These terms govern your use of trainsegypt.com and any bookings made through our platform. By completing a booking, you agree to these terms. Please read them carefully before booking.
1. Who we are
Trains Egypt is a trading name of Traverse Group Ltd, a company registered in England and Wales, company number 17119723.
We are an independent online booking service for sleeper train tickets in Egypt. We are not a rail operator and we are not affiliated with, endorsed by, or acting as an agent of any rail operator.
When you book with us, you buy your sleeper train ticket from us. We purchase the ticket from the rail operator using the passenger details you provide, and supply it to you.
The train journey itself is operated by the rail operator and is subject to their conditions of carriage.
2. What we sell
We sell a single travel service: a sleeper train ticket for a specified journey and date.
We do not sell, arrange or package accommodation, tours, flights, car hire or any other travel service, and we do not act as a tour operator or travel agent in respect of any such service.
3. Who may book
You must be at least 18 years of age to make a booking.
By booking on behalf of other travellers, you confirm that you are authorised to do so, that the details you provide for them are accurate, and that you have made them aware of these terms.
4. The booking process
When you complete a booking through our website:
- You buy a sleeper train ticket from us, issued in the names of the passengers you provide.
- Your payment is processed immediately and securely via Stripe.
- Your booking is confirmed as soon as your payment is received.
Tickets are issued by the rail operator. If your travel date is already on sale, your ticket is issued when you book. For dates further ahead, it is issued once the operator releases tickets, closer to the travel date.
What you are booking is an overnight sleeper journey on your chosen route and travel date. The train number and times shown when you book are those of the service scheduled at that time and are not guaranteed. Where that service is not available when tickets are released, we will secure an alternative sleeper service on the same route and date. Please see section 15.
We send your ticket by email as soon as it has been issued to us. We aim to do this promptly and without you needing to chase it, but we do not guarantee a specific delivery time, as issuance is controlled by the rail operator and not by us.
5. Your responsibility for passenger details
Sleeper train tickets in Egypt are issued against passport details and are non-transferable.
You are responsible for ensuring that all passenger names, nationalities and passport numbers entered during booking are accurate and match each traveller's passport exactly.
Every traveller must carry the passport used at the time of booking. Errors in passenger details, or presenting a different passport, may prevent boarding. We cannot issue refunds in these circumstances.
Please note that the rail operator's ticketing system adds the initial of the first name to the name shown on the ticket. For example, James Smith may appear as James J Smith. This is normal and does not indicate an error in your booking.
6. Passports, visas and entry requirements
It is your responsibility, and that of every traveller in your booking, to hold a valid passport and to obtain any visa, entry permission or other documentation required to enter and travel within Egypt.
We do not provide immigration advice, and we do not check or verify entry requirements on your behalf. Requirements vary by nationality and change without notice.
We are not liable where a traveller is refused entry to Egypt, refused boarding, or is otherwise unable to travel for reasons relating to passports, visas, entry permissions or immigration decisions. No refund is available in these circumstances once a ticket has been issued.
7. Cabins, meals and onboard service
Cabins are allocated by the rail operator. You cannot select a specific cabin number, carriage or position on the train, and we cannot guarantee that cabins booked together will be adjacent, although we ask for this where multiple cabins are booked.
Meal preferences submitted at the time of booking are passed to the rail operator. We cannot guarantee that a specific preference will be met on board, and we are not able to accommodate medical dietary requirements or allergies.
The standard, cleanliness and provision of the onboard service, including meals, bedding and facilities, is the responsibility of the rail operator.
8. Travelling with children
Children under four years of age travel without a ticket and share a bed with a parent.
From four years of age, each child requires their own ticket and their own bed, at the same price as an adult.
This is determined by the rail operator. Where a child requiring a ticket has not been booked as a passenger, boarding may be refused, and no refund will be available.
9. Accessibility and fitness to travel
Egyptian sleeper trains are not step-free. Boarding involves steps from the platform, corridors and cabins are narrow, and there is no wheelchair access to cabins or facilities. Assistance at the station and on board is limited and cannot be arranged in advance through us.
Journeys are overnight and there are no medical facilities on board.
You are responsible for satisfying yourself that the service is suitable for every traveller in your booking, including anyone with reduced mobility, a medical condition, or who is pregnant. If you are unsure, please contact us before booking and we will tell you what we know, although we cannot advise on individual medical suitability.
Nothing in this section affects our duties to you under the Equality Act 2010 in respect of our own booking service.
10. Exceptional circumstances
Once a ticket has been issued it is non-refundable, including where a traveller becomes unwell, is bereaved, or is otherwise unable to travel.
If you find yourself in this position, you may wish to check whether your travel insurance covers it. On request we will provide written confirmation of your booking to support a claim.
We have no obligation to offer a refund, a change or any other remedy in these circumstances, and nothing in this section creates one.
11. Pricing and payment
Prices are set in GBP and are the full price of your ticket.
Where your card is issued outside the United Kingdom, our payment provider may present and charge the price in your own currency. The amount charged will reflect the GBP price at the exchange rate applied at the time of payment. Your bank may apply its own fees, over which we have no control.
Prices are subject to change without notice until a booking is confirmed. The price you pay is the price shown at the point of payment.
Pricing errors
Occasionally a price may be displayed incorrectly, for example because of a technical fault or an error in the data we receive from the rail operator. Where a price is obviously wrong and you could reasonably have recognised it as an error, we may cancel the booking and refund you in full. We will tell you as soon as we can and you are welcome to rebook at the correct price.
12. Refunds and cancellations
Before your ticket has been issued, you may cancel your booking for a full refund. Please email us with your booking reference.
Once your ticket has been issued, it is non-refundable, non-changeable and non-transferable. This reflects the conditions applied by the rail operator and is outside our control.
Where we are unable to secure your cabin at all, you will receive a full refund automatically. You do not need to request it.
Refunds are issued in GBP to the card used for payment. Where your card was charged in another currency, the amount you receive may differ from the amount originally debited, because of movements in the exchange rate between the date of payment and the date of refund. This is determined by your card issuer and is outside our control.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the 14-day right to cancel does not apply to contracts for the provision of transport services on a specific date. Your right to cancel is as set out above.
Please read our full Refund Policy before booking.
13. Availability and capacity
Train schedules, availability and pricing are provided by the rail operator and may change without notice.
We make every effort to display accurate information, but we cannot guarantee that a train or cabin shown as available will remain so by the time your booking is processed.
For certain dates we limit the number of cabins we will sell, in order to reduce the risk of a booking we cannot fulfil. Where a date or cabin class is shown as unavailable on our website, this reflects that limit or the operator's own availability.
In the event that we are unable to secure your cabin, we will contact you and refund you in full.
14. Declining or cancelling a booking
We may decline or cancel a booking where the details given are incomplete or inaccurate, where we have reason to believe the booking is fraudulent or not made in good faith, where a promotional code has been used in a way it was not intended for, or where we are unable to purchase the ticket for any reason. Where we cancel, you receive a full refund. This does not affect your rights where a ticket has already been issued.
15. Changes, delays and disruption
Please read this section carefully. It describes the most common issue and it applies to every booking.
Why the train you select may not be the train you travel on
If your travel date is already on sale, your ticket is issued when you book. For dates further ahead, the rail operator releases tickets closer to the travel date, and your train and cabin are secured then.
Until tickets are released, the rail operator may change the trains running on your date. Trains can be added, withdrawn, renumbered, retimed or combined without notice.
This means that the train number, departure time and arrival time shown when you book are indicative of the scheduled service at that time, and are not guaranteed.
On any given date, there may be only one sleeper service running, or only one cabin class available on it. Where that happens, we secure what is available rather than leaving your booking unfulfilled.
The train, time and cabin shown on your issued ticket are the ones that apply to your journey.
What you are booking
You are booking an overnight sleeper journey on your chosen route and travel date.
You are not booking a specific train number or a specific departure or arrival time. Those are shown as a guide to the service scheduled at the time of your search and they are set by the rail operator, not by us.
Where the service you selected is not running or not available when tickets are released, we will secure an alternative sleeper service on the same route and the same travel date. Where more than one is available we will secure the one closest to your original selection. This does not require your prior approval and your booking is not held while we seek it.
Departure and arrival times on the alternative service may differ, in some cases by several hours. This does not entitle you to a refund, a partial refund or any other remedy.
Where no sleeper service is available at all on your route and travel date, we will tell you and refund you in full.
Once your ticket has been issued
Once a ticket has been issued it is non-refundable, non-changeable and non-transferable.
This applies where the operator has changed the train number, departure time, arrival time, cabin class or service after issue. We are not able to offer a refund, a partial refund or a fare difference in these circumstances.
Where an alternative service is available and you would prefer it, we can look into arranging it, but any fare difference is payable by you.
Once travel has begun
Any delay, cancellation, diversion or disruption during your journey is a matter between you and the rail operator, and any compensation available is determined by them.
Liability
All such changes and disruption are made or caused by the rail operator and are outside our control.
We are not liable for any loss, cost or inconvenience arising from them, including missed connections, onward travel, flights, tours, accommodation, excursions, cruises or any other arrangements made around your original schedule, whether booked through us or elsewhere.
If your itinerary depends on being somewhere at a particular time, we recommend travelling a day earlier and allowing flexibility on the morning of arrival. Please do not book tight onward connections on the day you arrive.
Where disruption affects your wider trip, any travel insurance you hold may cover the resulting costs. On request we will provide written confirmation of your booking, and of any change notified to us, to support a claim.
Our responsibility is limited to the booking itself, as set out in section 17. Costs arising from disruption to your wider itinerary are not recoverable from us.
16. Promotional codes
Promotional codes are issued at our discretion and may be withdrawn, restricted or excluded from certain travel dates at any time.
A promotional code has no cash value, cannot be exchanged, and may only be used at the point of booking. Codes may not be applied retrospectively to a completed booking.
We reserve the right to decline or cancel a booking where a promotional code has been used in a manner it was not intended for.
17. Limitation of liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under the laws of England and Wales. Nothing in these terms affects your statutory rights as a consumer.
Subject to that, Trains Egypt is not liable for:
- Missed trains, including those missed due to attending the incorrect station or arriving after departure.
- Delays, cancellations, rescheduling, diversion or disruption of services by the rail operator.
- Loss, theft or damage to property before, during or after travel.
- Personal injury, illness or loss occurring during travel, which is a matter for the rail operator.
- The standard, condition or provision of the onboard service, including meals, bedding and facilities.
- Refusal of boarding, including where passenger details provided to us were incorrect, where a traveller does not present the passport used at the time of booking, or where boarding is refused by the operator for any reason.
- Refusal of entry to Egypt, or any immigration decision.
- Removal from the train, or refusal of carriage, by the rail operator on grounds of conduct.
- Costs which are recoverable under any travel insurance policy you hold, or from the rail operator.
- Any indirect or consequential loss arising from your booking, including onward travel, flights, accommodation, tours or other arrangements.
Our total liability to you is limited to the amount you paid for your booking.
18. Events outside our control
We are not liable for any failure or delay in performing our obligations where that failure or delay results from events outside our reasonable control.
This includes, but is not limited to, strikes or industrial action, civil unrest, government or regulatory action, border or station closures, severe weather, natural events, acts of terrorism, epidemic or pandemic, failure of public or private telecommunications networks, and the acts or omissions of the rail operator.
19. Station information
Cairo sleeper services depart from and arrive at Bashtil Station in the Imbaba district, not Ramses Station.
You are responsible for confirming your departure station and for allowing sufficient time to reach it. We are not liable for a missed train where a traveller has attended the wrong station or has not allowed sufficient travelling time.
20. Chargebacks
If you initiate a chargeback with your bank for a valid booking where a ticket has been delivered, we reserve the right to contest it and to provide evidence of delivery.
Where a chargeback is raised without a valid basis, we reserve the right to decline future bookings.
If you have a problem with a booking, please contact us first. We will always try to resolve it directly.
21. Your personal data
To book your ticket we collect and process personal data: each passenger's title, name, nationality and passport number, and the lead passenger's email address and phone number. The passenger details and phone number are required by the rail operator to issue a ticket, and are transferred to Egypt for that purpose.
How we handle your data is set out in our Privacy Policy.
22. Our website
Our guides may link to third-party websites. We are not responsible for the content or accuracy of those sites.
You agree not to use our website in any way that is unlawful, or that interferes with its operation or the experience of other users.
We work hard to keep trainsegypt.com available and accurate, but we cannot promise that it will always be online, free of faults, or free from interruption. Availability, prices and schedules come from the rail operator and may be out of date or briefly unavailable. Where the website is unavailable or an error prevents you from completing a booking, our responsibility is limited to refunding any payment taken. We are not liable for anything beyond that, such as a fare that rises in the meantime.
Our guides, text, images, design, route information and availability data belong to Traverse Group Ltd. You may not copy, extract, store or republish them, whether by hand or using automated tools such as scrapers, crawlers or bots, and you may not use them to build, train or operate a competing service. You may not place automated demands on our website that go beyond normal browsing, or attempt to access it other than through the pages we provide. We may block access where we believe this is happening.
23. Communications
We communicate with you by email, including your confirmation, your ticket and any notice of a change to your journey.
You are responsible for providing a valid email address at the time of booking, for checking it, and for checking your spam or junk folder. We are not liable where an email we have sent is not received, is filtered, or is not read.
If you have not received something you were expecting, contact us and we will resend it.
24. Complaints
If something has gone wrong, email us at hello@trainsegypt.com with your booking reference. We investigate every complaint ourselves and will respond as quickly as we can.
We do not currently use an alternative dispute resolution provider. Complaints are handled directly by us.
25. Changes to these terms
We may update these terms from time to time. The version in force is the one published at trainsegypt.com/terms at the time of your booking.
Changes will not be applied retrospectively to bookings already made.
26. General
If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions continue in full force.
A delay or failure by us to enforce any part of these terms does not amount to a waiver of our rights.
These terms, together with our Refund Policy, Privacy Policy and our Guarantee, form the entire agreement between us in relation to your booking.
Any claim relating to a booking must be brought within one year of the date of travel, or of the date the booking was cancelled or refunded, whichever is earlier. Nothing in this paragraph affects any statutory right you have that cannot be limited in this way.
27. Governing law
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Nothing in this clause affects any statutory right you may have to bring proceedings in the courts of the country in which you reside.
28. Contact
Questions about these terms? Email us at hello@trainsegypt.com
Traverse Group Ltd, trading as Trains Egypt
Company number 17119723
Registered in England and Wales
https://www.trainsegypt.com/terms