Refunded in full, automatically. No forms, no chasing, no questions asked.
When you book with Trains Egypt, there are only ever two possible outcomes.
We secure your cabin and your ticket arrives by email.
Your full payment comes straight back to your card.
There is no third outcome.
You book and pay securely through Stripe.
We confirm your cabin directly with the railway.
If we cannot secure it for any reason, we refund you in full. You do not need to ask.
The train selling out between your search and our booking.
Your chosen cabin becoming unavailable.
Any other reason we are unable to issue your ticket.
For anything after your ticket has been issued, see our refund policy.
Booking trains in Egypt from abroad is stressful. Websites go down, payments fail, and most travellers have no idea whether their booking really worked until they reach the station. We started Trains Egypt to remove that anxiety. This guarantee exists so the risk sits with us, not with you. You should spend the days before your trip looking forward to the Nile at sunrise, not refreshing your inbox.