"At first was highly concerned this was a scam as the website was so nice and new but it wasn’t referred to on Seat61 or any blogs. Rest assured it’s a real company that really purchases you the sleep train tickets for Abela Elite class sleeper trains in Egypt. The Abela booking site has issues when you try to pay as a foreigner but this site let me do it easily and have access to English speaking customer support. My dad took the train 82 from Cairo to Luxor. The ticket comes via email and the email plus passport is what he used at the station to show the Ticketmaster. James in customer support was very helpful when we had an issue to rectify. This site is cheaper than using xxxx and the wording and photos directly align to the train product you’re purchasing (xxxx was confusing to tell if you were getting Abela Elite class the newest sleeper train). Note that it’s Abela not Trains Egypt that assigns you the top or bottom berth if you book a single ticket (you can’t request it). Odd is bottom, even is top. If the train is full and you book single you may be in top sharing with another same gender and they also split foreigner and local carriages. If the train isn’t full - like for my dad - he got the lower berth and no one else in the cabin. They only fill single cabins if the train is full. They also first only had the 19:30 departure and closer to the time put on the 21:50 departure for more availability so if the train you want looks full, contact Trains Egypt to see if trains already sold out of it they perhaps haven released more tickets. Highly recommend this site to book for Abela!! My dad said the train itself was good - it rocks a lot but it’s Egypt - and the cabin attendant spoke English, it was small but comfortable. The Bashtil station is super new and fancy plus easier to get to than the airport traffic. A great way to travel out or to Cairo."

"James was absolutely brilliant. I booked tickets for four people, including my husband, my two daughters, and myself. Unfortunately, the website did not seem to offer an option to book all four of us together, so I ended up making two separate bookings of two people each. I was worried that my daughters might be placed in a carriage far away from us. However, James noticed that we were travelling together and kindly emailed me to ask if I would like all four bookings arranged together. This completely took me by surprise and showed exceptional attention to detail and customer care. I am extremely grateful for his help."

"I had an issue with my ticket and the customer service provided by James was wonderful. His responses were timely and provided great details in his explanation. He even followed up before my trip to assure me that everything was taken care of! Highly recommended. Great customer service."

"am very satisfied with the company's prompt response. I decided to cancel my booking and request a refund, and the support team replied to my email very quickly, kindly assisting me and confirming that my refund would be processed. I truly appreciate their excellent customer service and professionalism. Thank you!"